About Us

Specialty Services

We specialize in the following services:

• Fresh flower bouquets, themed for all occasions
• Event Flowers
• Wedding Flowers
• Sympathy and Funeral flowers
• Anniversary Flowers
• Birthday Flowers
• Get Well Flowers
• Plants
• European/dish gardens
• Modern and traditional flower arrangements
• High-style floral arrangements
• Silk flower arrangements
• Dried floral arrangements

Delivery Policy

Same Day Delivery: If you order before 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For orders going outside of our local delivery area, we may require the order to be placed by 12:00 pm for same-day delivery. For same day service on Saturday please order by 12:00 pm.

Specific Times: We are unable to guarantee delivery at a specific time unless you have purchased the guaranteed delivery option when checking out, but we are normally able to deliver within four hours on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times: Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 8am-8pm.

Funeral Homes: These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We contact the funeral home to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.

Banner Funeral Arrangements: Due to the time sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.

Schools: High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because these orders must be delivered by 2pm.

Weekend Delivery Policy: If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries. If Saturday or Sunday is not available, then the order will be scheduled for Monday and we will inform you of the rescheduling (you will be contacted first before rescheduling a Birthday or Anniversary gift for Monday).

P.O. Boxes: We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Incorrect Addresses: If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Twinbrook Floral Design is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Cancelling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (703) 978-3700.

Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. Twinbrook Floral Design cannot be held responsible for missing or faulty product due to this special request.

Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages: The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

Returns, Refunds, Cancellation

Below are our return, refund and substitution policies.  

Substitutions

Fresh Flowers: At Twinbrook Floral Design we are committed to delivering your important emotional sentiments on time. Because of the nature, seasonality, and regional availability of flowers it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.

Balloons: Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.

Plants: For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible.

Gifts Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.

Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.

Delivery

Same Day Delivery: If you order before 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day Monday through Friday. For orders going outside of our local delivery area, we may require the order to be placed by 12:00 pm for same-day delivery. For same day service on Saturday please order by 12:00 pm.

Specific Times: We are unable to guarantee delivery at a specific time unless you have purchased the guaranteed delivery option when checking out, but we are normally able to deliver within four hours on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.

Delivery Times: Normal delivery times are 9am-5pm daily for orders going to a business, 6pm for orders to a residence, hotel, or hospital, and 2pm for orders going to a school. During major holidays such as Valentine's Day and Mother's Day we operate extended hours and delivery times are 8am-8pm.

Funeral Homes: These orders are our very highest priority. If you have ordered too late to make the funeral service we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home we will look it up for you. We contact the funeral home to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing we will deliver to the viewing per the funeral home instructions. If you have ordered for a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.

Banner Funeral Arrangements: Due to the time sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.

Schools: High schools do not accept deliveries for students. Please send teacher's gifts to the high school and any student orders to their residence. Orders to high schools should be placed early because these orders must be delivered by 2pm.

Weekend Delivery Policy: If we are unable to arrange for delivery on Sunday and time permits we will setup for delivery on Saturday, including Birthday and Anniversaries. If Saturday or Sunday is not available, then the order will be scheduled for Monday and we will inform you of the rescheduling (you will be contacted first before rescheduling a Birthday or Anniversary gift for Monday).

P.O. Boxes: We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.

If No One is Home: Depending on the delivery location, if the recipient is not available at the time of delivery, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.

Incorrect Addresses: If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction fee. Twinbrook Floral Design is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.

Cancelling an Order: Same-day orders are processed immediately, and usually cannot be changed. Due to the urgent nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. To cancel or change an order that has not been processed, please call (703) 978-3700.

Recipient May be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.

Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. Twinbrook Floral Design cannot be held responsible for missing or faulty product due to this special request.

Recipient Refusal of Delivery: If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.

Card Messages: The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.

Cancellations

We attempt to process your request the moment we receive it during business hours. If you contact us after hours, it may take a bit longer to process your cancellation request. Cancellations must be done prior to delivery, and in all cases within 24 hours of placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.

Refund Policy (100% Customer Satisfaction Guarantee)

Here is how our refund policy works. Twinbrook Floral Design stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact our floral design center. We will refund your purchase "OR" replace the original arrangement with one of equal or greater value, at no additional charge to you. We will redeliver the new arrangement, on the day that you select, again at no additional charge to you.

Return Policy (100% Customer Satisfaction Guarantee)

Here is how our return policy works. If for any reason you are not completely satisfied with the flower arrangement we design and deliver for you, we will replace that arrangement, with one of equal or greater value, free of charge. Your satisfaction is our primary focus.

Terms & Conditions Of Use

Terms and Conditions for twinbrookfloraldesign.com Website

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Twinbrook Floral Design("we/us") make this website available to you. These Terms and Conditions govern your use of the Twinbrook Floral Design website.

Products

All products as depicted on this website are available for local delivery only. Certain flower and plant products may be delivered in bud to ensure longer life. All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date. We will make every effort to maintain a consistent "look and feel" of the arrangement by taking into account the overall shape, size, style, and color combinations. In single-variety arrangements the variety will take precedence over color. For example, if an order is for red carnations, they will substitute another color of carnations, not another red flower. White roses and cream roses may be substituted for each other as well as peach roses and pink roses. Various colors of orchids may need to be substituted for either other as well.

Prices

Prices listed within the Twinbrook Floral Design website are subject to change during peak periods and to accommodate the seasonal availability of some flowers. Product prices exclude the local delivery charge. the charge for your selected delivery area can be viewed in the delivery info section of the site. We reserve the right to change without notice, the price, or prices of any, or all products listed on the Twinbrook Floral Design website.

Orders / Payment

During the order process, you will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time. By clicking on the 'checkout' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Twinbrook Floral Design website. Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to the email address provided. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

Delivery

Standard Delivery information can be found on the Delivery Information page along with standard delivery prices. Certain locations will be charged at a higher or lower amount than the standard delivery charge. Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions before you place your order.

Delivery Services - If you should require your delivery to be made same day or within a specific time period please call our phone number to place your order. Your intended delivery date will be confirmed in your email order confirmation. We may process orders received on Sundays or Public Holidays the next working day. Delivery is not available on Sundays or public holiday’s, orders will be delivered on the next working day.

To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, funeral directors, and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

Please note that the Twinbrook Floral Design is only responsible for delivering to the address you quote (or to a neighbor if no one is at home) we regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s). Where the delivery driver is unable to find someone to accept delivery they will deliver to a neighbor, leave in a secure location or leave a card at the address for the recipient to make contact. In the instance of difficulties in delivering your order to the intended recipient occurring, we reserve the right to contact the recipient using the contact details you provide at the time of placing your order. Before placing your order, please review delivery information & prices.

Cancellation

Should any customer place an order through Twinbrook Floral Design, and then need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information. To amend or cancel your order, please contact Twinbrook Floral Design during business hours.

Disclaimer

Whilst we agree to use all reasonable endeavors to ensure that the Twinbrook Floral Design site is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Twinbrook Floral Design website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of Twinbrook Floral Design impossible or impractical.

General

We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Twinbrook Floral Design website and/or the Twinbrook Floral Design delivery service from time to time. We will post any changes on the Twinbrook Floral Design website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Twinbrook Floral Design website. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions. Additionally, we reserve the right to suspend, restrict or terminate access to the Twinbrook Floral Design website at any time. Your purchase will be deemed to have occurred in the US. These Terms and Conditions shall be governed by and construed in accordance with United States Law and the parties agree to submit to the exclusive jurisdiction of the United States courts.

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

“Cookies”

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you don’t have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information.

We may share your information other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured.

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet.

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.

Twinbrook Floral Design, Inc.

email: customerservice@twinbrookfloraldesign.com

phone: (703) 978-3700